At ASNUVA, we value your trust and are dedicated to delivering your orders with the highest level of care and reliability. Here’s an overview of our shipping process to ensure a smooth and secure delivery experience:
Safe & Secure Delivery
Packaging: Each order is thoughtfully packaged to endure the journey, ensuring that your products, whether they are spiritual beads, personalized items, or other treasures, arrive in perfect condition.
Insurance: Your order is fully insured during transit, offering you peace of mind until it reaches your doorste
Reliable Couriers: We collaborate with trusted courier services like Shiprocket to guarantee timely and safe delivery of your valuable items.
Shipping Timeline
- Dispatch Time: Orders are processed and dispatched within 4 business days upon confirmation.
- For customized or personalized products, please allow extra processing time; we’ll keep you updated at every stage.
- Delivery Duration: Standard delivery usually takes 7-10 business days from the date of dispatch.
- International orders may take longer due to customs procedures. We appreciate your patience and cooperation.
Order Tracking
- Real-Time Tracking: Once your package is on its way, you will receive an email with tracking details. You can easily follow your order’s journey using the link provided.
- Regular Updates: We’ll keep you informed about the status of your shipment via email or SMS throughout the process.
Shipping Costs
- Transparent Pricing: Shipping charges are determined based on your order’s destination and weight. Free shipping options may be available for orders over a certain value, and such offers will be communicated on our website.
Delivery Location
- Accurate Address: Please ensure your delivery information is complete and accurate at checkout. For security purposes, we only deliver to residential or business addresses, not to PO Boxes or public places like malls or hotels.
- Address Changes: If you need to modify your delivery address, kindly contact our customer support promptly.
What to Expect at Delivery
- ID Verification: For high-value orders, we may require a signature and ID verification to ensure your package reaches you safely. If you are unavailable, someone you trust can receive the package on your behalf.
- Missed Delivery: Our courier will attempt to deliver your package up to three times If delivery fails after these attempts, the package will be returned to us.
Handling Delays
Unforeseen Circumstances: While we strive to meet all delivery timelines, delays due to natural disasters, public holidays, or other unforeseen events may occur. We will keep you informed and appreciate your patience.
Non-Delivery & Returns
Missed Delivery: If your package has not been delivered within the expected timeframe, please reach out to our customer support team at support@asnuva.com within 30 days of your purchase for assistance.
Return Policy: If there are delivery issues such as damaged or missing items, please refuse the delivery and contact us immediately with relevant details.
Note: Advance cash on delivery (COD) amounts are non-refundable, even if the order is not received
Our Commitment to You
We aim to make your shopping experience as smooth and enjoyable as possible. If you have any questions or concerns, don’t hesitate to contact our customer support team.
Happy Shopping!
The ASNUVA Team
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